Privacy Policy —
fachai88 Data Commitment
At fachai88, your personal data is handled with the highest degree of care, transparency, and professionalism. This Privacy Policy explains precisely what information we collect, how we use it, who we share it with, and how you can exercise control over your own data.
How fachai88 Protects You
These six principles summarise our core commitments to every player on the fachai88 platform. Full details are provided in the sections below.
Minimal Data Collection
We collect only the information that is strictly necessary to operate your account, process payments, and comply with legal obligations. No unnecessary data is gathered or stored.
No Unauthorised Sharing
Your personal data is never sold, rented, or shared with third parties for marketing purposes. Disclosure only occurs where legally required or to trusted service partners operating under strict confidentiality agreements.
256-Bit SSL Encryption
All data transmitted between your device and fachai88 is protected by industry-standard 256-bit SSL encryption. Your financial and personal information is secured at every step.
Your Rights, Respected
You have the right to access, correct, or delete your personal data at any time. We make it straightforward to exercise your data rights by contacting our support team directly.
Transparent Cookie Use
We use cookies to improve site performance and personalise your experience. Our cookie policy is clear and straightforward — you can manage your preferences at any time.
Clear Retention Limits
We do not hold your data indefinitely. Personal information is retained only for as long as necessary for the purposes described in this policy or as required by applicable law.
Information We Collect
1.1 Registration and Account Data
When you create an account on fachai88, we collect the following information: your full legal name, date of birth, email address, mobile phone number, and residential address including city, postal code, and country. This information is required to establish and manage your player account, verify your identity, and comply with know-your-customer (KYC) obligations.
1.2 Identity Verification Documents
As part of our KYC and anti-money laundering (AML) procedures, we may request copies of government-issued identity documents such as your National ID card, passport, or driving licence, as well as proof of address documents such as a utility bill or bank statement dated within the past three months. These documents are used solely for identity verification purposes and are stored securely.
1.3 Financial and Payment Data
When you make a deposit or request a withdrawal, we collect transaction-related data including payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, transaction amounts in BDT, and timestamps. We do not store full payment card numbers or mobile banking PINs on our servers. Payment processing is handled by secure, certified payment partners.
1.4 Gameplay and Betting Data
We record your activity on the fachai88 platform, including games played, bet amounts, win/loss outcomes, game session durations, and wagering history. This data is used for account management, responsible gaming monitoring, bonus eligibility assessment, and dispute resolution.
1.5 Technical and Device Data
We automatically collect certain technical information when you access fachai88, including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is used to ensure platform security, detect fraudulent access, and optimise the user experience across devices.
1.6 Communications Data
When you contact our customer support team via email or live chat, we retain records of those communications, including the content of your messages, timestamps, and any resolutions reached. This allows us to maintain continuity of service and audit support quality.
The following table summarises the primary categories of personal data we collect and the lawful basis for processing each:
| Data Category | Examples | Lawful Basis |
|---|---|---|
| Account & Identity | Name, DOB, email, phone, address | Contractual necessity; Legal obligation |
| KYC Documents | National ID, passport, utility bill | Legal obligation (AML/KYC regulations) |
| Financial Data | Payment method, transaction history | Contractual necessity; Legal obligation |
| Gameplay Data | Bets, wins, session duration | Contractual necessity; Legitimate interest |
| Technical Data | IP address, device, browser | Legitimate interest (security & fraud prevention) |
| Communications | Support emails, chat logs | Legitimate interest (service quality) |
How We Use Your Data
2.1 Account Management and Service Delivery
The primary use of your personal data is to operate your fachai88 account, process your deposits and withdrawals in BDT, settle bets and casino game outcomes, apply eligible bonuses, and provide customer support. Without this data, we are unable to deliver the services described on the platform.
2.2 Identity Verification and Fraud Prevention
We use your registration data and KYC documents to verify that you are who you claim to be, that you meet the minimum age requirement of 18 years, and that your account activity does not exhibit signs of fraud, money laundering, or bonus abuse. Automated fraud detection systems may flag unusual activity patterns for human review.
2.3 Regulatory and Legal Compliance
fachai88 processes personal data as required to comply with applicable laws and regulatory obligations, including anti-money laundering (AML) laws, know-your-customer (KYC) requirements, and financial reporting standards. We may be legally required to disclose certain data to government authorities or law enforcement agencies upon receipt of a valid legal request.
2.4 Responsible Gaming
We analyse your gameplay data — including session frequency, deposit patterns, and wager sizes — to identify signs that gambling may be becoming problematic for you. This monitoring is a core part of our responsible gaming commitment. Where indicators of problem gambling are detected, our team may reach out to offer support tools such as deposit limits, session reminders, or voluntary self-exclusion. For more information, see our Responsible Gaming page.
2.5 Platform Security and Integrity
Technical data including IP addresses, device fingerprints, and login timestamps is used to detect and prevent unauthorised access to player accounts, identify bot or scripted activity, and maintain the overall security and integrity of the fachai88 platform.
2.6 Platform Improvement
Aggregated, anonymised usage data may be analysed to understand how players interact with fachai88, identify technical issues, and improve the platform's performance, navigation, and overall user experience. This analysis does not identify you individually.
2.7 Marketing Communications
If you have opted in to receive promotional communications from fachai88, we may use your email address or phone number to send you information about new games, seasonal promotions, bonuses, and platform updates relevant to Bangladeshi players. You may unsubscribe from marketing communications at any time by contacting support@fachai88 or using the unsubscribe link included in each message. We do not send unsolicited marketing communications to players who have not opted in.
Data Sharing & Disclosure
3.1 Payment Processing Partners
To process deposits and withdrawals in BDT, we share transaction-relevant data with our payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These partners receive only the minimum data necessary to complete each transaction and are contractually bound to handle it in accordance with applicable data protection standards.
3.2 Game Content Providers
Games on fachai88 are supplied by third-party developers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive pseudonymised player identifiers and gameplay data to facilitate game operation, RNG certification audits, and technical support. They do not receive your full name, contact details, or payment data.
3.3 Identity Verification Services
Where necessary to fulfil our KYC obligations, we may use third-party identity verification services to cross-reference the documents you provide. These services operate under strict data processing agreements and are used solely for the purpose of verifying your identity and age.
3.4 Legal and Regulatory Disclosure
fachai88 may disclose your personal data to relevant authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so, or where we reasonably believe that disclosure is necessary to prevent or detect crime, protect the safety of our players, or comply with a court order or other binding legal instrument.
3.5 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of the fachai88 business, your personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, we will take all reasonable steps to ensure that your data continues to be protected under terms consistent with this Privacy Policy. Affected players will be notified of any material change in data controller via the email address on file.
3.6 No Cross-Border Transfers Without Safeguards
Where any of the third parties described above are located outside Bangladesh, fachai88 will ensure that appropriate contractual and technical safeguards are in place to govern the transfer and protect the rights of Bangladeshi players. We do not transfer personal data to countries with inadequate data protection standards without implementing appropriate protective measures.
Data Security Measures
The security of your personal data is a fundamental priority at fachai88. We implement the following technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure:
- 256-Bit SSL Encryption: All data transmitted between your browser and the fachai88 platform is encrypted using Transport Layer Security (TLS) with 256-bit encryption — the same standard used by major financial institutions.
- Secure Data Storage: Personal and financial data is stored on secure, access-controlled servers with restricted physical and logical access. Database-level encryption is applied to sensitive fields including identity document data.
- Access Controls: Internal access to player data is restricted on a strict need-to-know basis. All staff with data access undergo regular security training and are bound by confidentiality obligations.
- Intrusion Detection: Our platform is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous login patterns. Automated alerts trigger immediate investigation of potential security incidents.
- Password Hashing: Account passwords are never stored in plain text. We use industry-standard cryptographic hashing algorithms to store password credentials securely.
- Regular Security Audits: fachai88 conducts periodic internal and third-party security reviews to identify and remediate vulnerabilities in our platform infrastructure.
Despite these measures, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact support@fachai88 immediately. In the event of a data breach that is likely to affect your rights and interests, fachai88 will notify affected players without undue delay in accordance with applicable data protection requirements.
Data Retention Policy
6.1 Retention Principles
fachai88 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. We do not store data indefinitely, and we maintain internal data retention schedules to ensure that outdated or unnecessary data is securely deleted or anonymised in a timely manner.
6.2 Active Accounts
While your fachai88 account remains active, we retain all account, transaction, and gameplay data associated with it. This data is necessary for ongoing account management, regulatory compliance, responsible gaming monitoring, and dispute resolution. You may request access to your data at any time during the period your account is active.
6.3 Closed and Inactive Accounts
Following the closure of your account — whether initiated by you or by fachai88 — we retain your personal data for a minimum period of five years from the date of closure. This retention period is required to comply with anti-money laundering regulations, financial audit obligations, and to defend against potential legal claims. After this period, your data is securely deleted or irreversibly anonymised, unless a longer retention period is mandated by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | 5 years post-closure | AML/KYC legal obligation |
| KYC identity documents | 5 years post-closure | Regulatory requirement |
| Financial transaction records | 5 years post-closure | Financial audit & AML compliance |
| Gameplay & betting history | 3 years post-closure | Dispute resolution; responsible gaming |
| Customer support records | 3 years post-closure | Service quality & dispute audit |
| Technical/device logs | 12 months rolling | Security monitoring |
6.4 Anonymisation
Where data is no longer required in identifiable form but retains analytical or statistical value, fachai88 may anonymise it in a manner that makes re-identification impossible, and retain the anonymised data indefinitely for internal research and platform improvement purposes. Anonymised data is not subject to this Privacy Policy.
Your Privacy Rights
As a player on fachai88, you have a number of rights with respect to your personal data. We are committed to honouring these rights promptly and transparently. To exercise any of the rights described below, contact our team at support@fachai88, clearly stating your request and the account to which it relates.
7.1 Right of Access
You have the right to request a copy of the personal data that fachai88 holds about you. Upon receiving a valid access request, we will provide a summary of your data within 30 days. There is no charge for a standard access request.
7.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings; for other corrections, please contact support@fachai88.
7.3 Right to Erasure
You may request that fachai88 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where processing is consent-based), or where you object to processing and there is no overriding legitimate interest. Please note that we may be unable to comply with erasure requests where retention is required by law — for example, KYC and transaction records that must be retained for AML compliance purposes.
7.4 Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is under review. During a period of restriction, we will continue to store your data but will not process it for other purposes.
7.5 Right to Data Portability
Where personal data has been provided by you and is processed on the basis of consent or contractual necessity, you have the right to receive that data in a structured, commonly used, and machine-readable format. You may also request that we transmit it directly to another data controller where technically feasible.
7.6 Right to Object
You have the right to object to the processing of your personal data where that processing is based on legitimate interests — including profiling for responsible gaming purposes. We will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for legal claims.
7.7 Withdrawing Consent
Where we process your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal. To withdraw marketing consent, contact support@fachai88 or use the unsubscribe option in any marketing communication.
Policy Updates & Contact
8.1 Changes to This Policy
fachai88 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email to the address on file, and we will update the "Effective" date displayed at the top of this page. Continued use of the fachai88 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The most current version of this policy is always available at /privacy-policy on the fachai88 platform.
8.2 Minor Updates
For minor, non-material changes — such as corrections of typographical errors, clarifications that do not alter the substance of the policy, or updates to contact details — we may update the policy without sending a direct notification. The updated effective date will reflect any such changes.
8.3 Contacting Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way fachai88 handles your personal data, please contact our Data Protection team using the details below. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
Email: support@fachai88
Subject line: Privacy Policy Enquiry — [Your Account Username]
Response time: Within 5 business days (BST, UTC+6)
8.4 Governing Law
This Privacy Policy is governed by and construed in accordance with the laws applicable to online platforms operating in Bangladesh. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts and dispute resolution mechanisms applicable in Bangladesh.
8.5 Age Restriction
fachai88 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a person under 18 has provided us with personal information, please contact support@fachai88 immediately and we will take prompt steps to delete that information and close the associated account. For full details on our age verification procedures, please refer to our Responsible Gaming page.
Explore fachai88 with Confidence
Your data is protected. Your privacy is respected. Now discover Bangladesh's most trusted online casino and sports betting platform — from live cricket betting to premium slots and table games.