Responsible Gaming at
fachai88
At fachai88, we believe gambling should always be a form of entertainment — never a source of financial stress or harm. Our responsible gaming framework is designed to keep Bangladeshi players safe, informed, and in control at every step.
Our Commitment to Safe Play
fachai88 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We understand that for a small number of people, gambling can become problematic — and we take our responsibility in preventing and addressing gambling-related harm very seriously.
Our responsible gaming programme is built on three core principles: prevention, protection, and support. We invest in robust player protection tools, train our support staff to identify signs of problem gambling, and maintain clear pathways for players to seek help at any time, free of charge.
We want every fachai88 player to stay in control of their gambling activity. Whether you are playing cricket betting markets, spinning slots, or enjoying live casino games, your wellbeing comes first. This page explains the tools, resources, and guidance available to help you gamble safely — and what to do if gambling ever stops being fun.
All responsible gaming tools on fachai88 are available to every registered player, immediately, at no cost. There is no penalty, waiting period, or negative consequence for using any of these tools — they are here for your benefit and we actively encourage their use.
Gambling at fachai88 should always be entertaining, voluntary, and within your financial means. The moment it becomes anything else, our tools and support team are here to help you regain control.
All games on fachai88 use certified Random Number Generator (RNG) technology. Outcomes are random, independently verified, and cannot be predicted or manipulated — ensuring a fair experience for every player.
Player First Policy
Every fachai88 policy, tool, and support mechanism is designed with the player's wellbeing as the top priority — not revenue. We would rather lose a player's business than see them harmed by gambling.
Activity Monitoring
Our platform monitors player activity patterns for signs of problem gambling — unusual deposit frequency, extended session lengths, and escalating wager sizes can all trigger a welfare check from our team.
Trained Support Staff
Our customer support team receives specialist training in responsible gambling. They are equipped to have sensitive, non-judgmental conversations with players who may be experiencing difficulties.
Instant Account Controls
Deposit limits, session time limits, cool-off periods, and self-exclusion can all be activated instantly by any player via our support team — no delays, no questions asked.
Self-Exclusion Programme
Players who feel they need a break from gambling can request self-exclusion for periods ranging from 30 days to permanent account closure. During exclusion, marketing communications are also suspended.
External Help Access
We maintain a list of external support organisations and helplines relevant to Bangladeshi players. Our team can connect you with professional counselling services at any time, entirely free of charge.
Age Restriction & Verification
Why Age Verification Matters
Gambling can be harmful to young people who are still developing the emotional and cognitive frameworks needed to manage risk, loss, and financial decisions responsibly. That is why fachai88 enforces a strict minimum age of 18 years for all registered players in Bangladesh — without exception.
Our Age Verification Process
When you register an account on fachai88, you are required to confirm that you are aged 18 or above. This declaration is legally binding. Within a short period of registration — and certainly before any significant withdrawal is processed — all accounts are subject to Know Your Customer (KYC) verification. This requires players to submit a copy of a valid government-issued identity document (such as a National ID card or passport) confirming their date of birth.
Accounts that cannot provide satisfactory age verification will be suspended and any funds held will be managed in accordance with our Terms & Conditions. We do not apologise for this rigour — it is a fundamental part of our responsibility to society.
Protecting Young People in Your Home
If you share a device, computer, or mobile phone with anyone under the age of 18, we strongly recommend taking steps to prevent them from accessing gambling sites. Practical measures include:
- Password-protect your account: Never leave your fachai88 account logged in on a shared device.
- Use parental control software: Tools such as Net Nanny, Kaspersky Safe Kids, and built-in device parental controls can block access to gambling websites.
- Keep login credentials private: Do not share your username, password, or PIN with any other person, including family members.
- Log out after every session: Always log out of fachai88 when you finish your session, especially on shared or family devices.
- Talk to children about gambling: Open, honest conversations about the nature of gambling, odds, and financial risk are an effective preventive measure.
If you become aware that a person under the age of 18 has registered or is using a fachai88 account, please report it immediately to support@fachai88. We will investigate and take immediate action, including account suspension and safeguarding measures.
Responsible Gaming Tools
fachai88 provides a suite of practical tools designed to help you stay in control of your gambling activity. All tools are free, instant to activate, and available to every registered player.
Deposit Limits
Set a maximum deposit amount per day, week, or month in BDT. Once the limit is reached, no further deposits can be made until the period resets. Limits can be reduced immediately but increases take 24 hours to activate — protecting you from impulsive decisions.
Session Time Limits
Define a maximum duration for your playing sessions. When your time limit is reached, you will receive a prompt and your session will be ended. This tool helps prevent the "time distortion" effect that can occur during extended gambling sessions.
Cool-Off Period
Take a short break from gambling without permanently closing your account. Cool-off periods of 24 hours, 48 hours, 7 days, or 30 days are available. During a cool-off, your account remains open for withdrawals but all betting and deposit functionality is suspended.
Self-Exclusion
Request a longer-term exclusion from fachai88 for periods of 30 days, 90 days, 180 days, 1 year, or permanently. During self-exclusion, your account is locked, deposits are blocked, and all promotional communications are stopped immediately.
Wager Limits
Cap the total amount you can wager within a defined period (daily, weekly, or monthly) in BDT. Wager limits apply across all product types — sports betting, slots, live casino, and Keno — giving you a holistic view of your activity.
Activity History
View a detailed record of your deposit history, withdrawal history, bet history, session durations, and net win/loss across any date range. Transparent activity records empower you to make informed decisions about your gambling behaviour.
Reality Check Reminders
Enable periodic reality check pop-ups that appear during your session at a frequency you choose (every 15, 30, or 60 minutes). Each reminder shows how long you have been playing and your net result for the session, helping you stay grounded.
Marketing Opt-Out
Opt out of all promotional emails, SMS messages, and bonus notifications at any time. Reducing gambling-related marketing exposure is a clinically recognised strategy for reducing impulsive play. Contact support to opt out instantly.
Recognising Problem Gambling
Problem gambling can develop gradually and may not be immediately obvious — even to the person experiencing it. It is not defined by how much you gamble, but by the impact gambling has on your life, your finances, and your relationships. Recognising the warning signs early is the most effective way to prevent gambling from becoming a serious problem.
Ask yourself honestly whether any of the following statements describe your recent gambling behaviour. If several of them resonate, we strongly encourage you to reach out to our support team or one of the external help organisations listed below.
- Chasing losses: You find yourself placing more bets in an attempt to win back money you have already lost, rather than accepting the loss and stopping.
- Gambling with money you cannot afford to lose: You are using funds meant for rent, bills, food, or other essential expenses to gamble.
- Inability to stop: You have tried to cut down or stop gambling multiple times but found yourself unable to do so.
- Preoccupation with gambling: You spend a significant amount of time thinking about gambling — planning your next session, replaying past bets, or calculating odds even when away from the platform.
- Hiding your gambling: You conceal the extent of your gambling activity from family members or friends, or feel a need to lie about how much time or money you spend.
- Gambling to escape: You use gambling as a way to cope with stress, anxiety, depression, boredom, or difficult life circumstances rather than as a form of entertainment.
- Borrowing money to gamble: You have borrowed money from family, friends, or financial institutions specifically to fund gambling activity.
- Neglecting responsibilities: Gambling is causing you to miss work commitments, family obligations, or important life events in Bangladesh or elsewhere.
- Escalating stakes: You find you need to bet increasingly larger amounts to experience the same level of excitement or satisfaction that smaller bets once provided.
- Gambling-related distress: You feel guilt, shame, anxiety, or depression as a direct result of your gambling activity.
Self-Exclusion Programme
Self-exclusion is one of the most powerful tools available to players who feel that gambling has become, or is at risk of becoming, a problem. fachai88's self-exclusion programme allows you to voluntarily ban yourself from the platform for a defined period or permanently. This decision will be respected unconditionally by our team.
Requesting self-exclusion is a courageous and responsible step. We will never try to talk you out of it, offer you a bonus to stay, or create barriers to make the process difficult. Your wellbeing matters more to us than your continued play.
Contact Our Support Team
Send an email to support@fachai88 with the subject line "Self-Exclusion Request". Include your registered username and the exclusion duration you are requesting (30 days, 90 days, 180 days, 1 year, or permanent).
Immediate Account Lock
Upon receiving your request, our team will lock your account immediately — within minutes during business hours. You will receive a confirmation email. Your account cannot be unlocked for the duration of the exclusion period under any circumstances.
Marketing Suspension
All promotional emails, SMS messages, and bonus notifications associated with your account are suspended immediately upon exclusion. You will not receive any communications that might encourage you to return to the platform during your exclusion period.
Withdrawal of Available Funds
If you have a positive balance at the time of self-exclusion, our team will assist you in withdrawing those funds via your preferred BDT payment method (bKash, Nagad, Rocket, etc.) before the account is fully locked.
Reinstatement After Exclusion
When your chosen exclusion period ends, your account will NOT be automatically reinstated. You must contact support and submit a written request to reopen your account. A mandatory 24-hour cooling-off period applies before reinstatement is processed. Permanent exclusions cannot be reversed.
Support & Help Resources
If you feel that gambling is causing harm to you or someone you care about, please do not wait to seek help. Speaking to a professional is a sign of strength, not weakness. The following resources are available to players in Bangladesh and can provide confidential, free support.
Kaan Pete Roi (Bangladesh)
A Bangladeshi mental health and emotional support helpline staffed by trained volunteers. Available for confidential conversations about stress, anxiety, addiction, and other mental health concerns — including gambling-related distress.
National Mental Health Institute (NIMH)
The National Institute of Mental Health in Dhaka provides professional psychiatric and psychological services including addiction counselling. Patients can access services through Sher-e-Bangla Nagar, Dhaka.
Gamblers Anonymous
An international peer-support fellowship for people who want to stop gambling. Gamblers Anonymous groups and online meetings are accessible worldwide, providing community support from people who understand gambling addiction first-hand.
Gam-Anon (Family Support)
For family members and loved ones affected by someone else's gambling problem. Gam-Anon provides a safe, confidential space for those living with or supporting a problem gambler — available in group and individual formats.
Tips for Safer Gambling
Whether you are a casual player who enjoys the occasional cricket bet during the BPL season or a regular slots enthusiast, the following guidelines will help you keep gambling in its proper place — as a fun, affordable pastime rather than a financial obligation.
- Set a budget before you play: Decide in advance the maximum amount in BDT you are comfortable losing during a session — and stick to it. Treat this like the cost of any other form of entertainment.
- Never chase losses: Losses are part of gambling. Trying to win back lost money by placing larger or more frequent bets is one of the most common paths to problem gambling.
- Set a time limit: Decide how long you will play before you start, and honour that decision. Use the Reality Check reminder tool to help you stay on track.
- Take regular breaks: Step away from the screen every 30–60 minutes. Prolonged sessions impair judgment and make it harder to make clear-headed decisions.
- Only gamble with disposable income: Never use money set aside for necessities — rent, food, utilities, school fees, or family responsibilities — for gambling.
- Understand that gambling is not an investment: The house always has an edge. Gambling should never be viewed as a reliable income source or a strategy for solving financial problems.
- Avoid gambling when emotional: Stress, grief, anger, loneliness, or celebrating with alcohol can all impair decision-making. Choose to gamble only when you are calm and clear-headed.
- Balance gambling with other activities: Maintain hobbies, social connections, and physical activity alongside any gambling. Gambling should be one small part of a balanced life.
- Celebrate wins responsibly: If you have a winning session, consider withdrawing your winnings rather than reinvesting them all. Locking in a profit reinforces healthy financial behaviour.
- Talk openly about gambling: Sharing your gambling habits with a trusted friend or family member creates natural accountability and helps prevent secrecy from developing.
Contact Our Support Team
Our responsible gaming support team is available around the clock to assist you with any concern, no matter how small it may seem. Whether you want to set a deposit limit, request a cool-off period, ask about self-exclusion, or simply talk to someone about your gambling habits, we are here and ready to help — without judgment.
All responsible gaming enquiries are handled with strict confidentiality by staff specifically trained in gambling-related welfare. We will never share your responsible gaming communications with third parties, and taking these steps will never negatively affect your account status during any non-exclusion period.
Email Support
support@fachai88
Subject: "Responsible Gaming Help"
Response within 24 hours (BST)
Availability
24 hours a day
7 days a week
365 days a year (incl. Eid & public holidays)
Confidentiality
All responsible gaming communications are strictly confidential and handled with complete discretion by trained welfare staff.
Enjoy fachai88 — Safely and Within Your Limits
Now that you know the tools and resources available to you, explore everything fachai88 has to offer — from live cricket betting and premium slots to Keno and live casino games. Play for fun, play smart, and stay in control.